Direct Care Staff

Position Summary: The Direct Care Staff is responsible for working directly with Domestic Minor Sex Trafficked Victims, specializing in sexually exploited and trafficked young women, ages 12-17. 

Key Tasks and Responsibilities: This statement of duties is for the purpose of identifying this position but it is not limited to:

  • Provide day to day trauma informed care for residents.
  • Oversee and monitor program services.
  • Build relationships and trust with traumatized and disenfranchised young women ages 12-17.
  • Ensure safety of residents and promote confidentiality.
  • Maintain case history records and prepare reports.
  • Administer medication as prescribed by a licensed physician.
  • Help residents to modify attitudes and patterns of behavior by increasing understanding of self and personal problems.
  • Set and contribute to a safe, dignified, orderly atmosphere by enforcing program policies and procedures.
  • Serve as a role model- guiding and empowering residents and facilitating appropriate behavior around daily living skills, self-care, personal interaction, social relationships and constructive time management.
  • Provide mediation and conflict resolution as appropriate, to address all conflict and safety concerns in the space.
  • Document all meetings and progress on case management notes of resident’s activities and maintain resident’s records.
  • Participate in main office events, staff meetings, and collaboration with all Redefining Refuge staff and members.
  • Respond to crisis as needed and respond appropriately to emergencies including contacting appropriate staff, being available on weekends and evenings for crisis intervention if needed.
  • Promote the cooperative, harmonious, teamwork and professional environment Redefining Refuge strives to maintain within the workplace.
  • Promote an atmosphere of dignity and respect in line within the philosophy and policies of Redefining Refuge to all residential and staff


Additional Qualifications:

  • Bachelor’s degree in social work or related field of study and two years’ experience working with children or Associates degree and four years’ experience working with children. Eligible to work in US.
  • A minimum of 1 year of experience working with youth and sensitivity to the needs of sexually exploited young women.
  • A minimum of 1 year of experience working with mental health related issues, complex trauma, substance abuse, court involved youth, domestic violence, HIV/AIDS, child welfare related issues and crisis intervention techniques.
  • Demonstrated ability to facilitate small groups and workshops.
  • Ability to work a minimum of three (3) days/nights a week and be available for crisis as needed.
  • Certified in Child/Adult CPR and First Aid